UPDATE Oct 20th 2017

We have now corrected the error causing an incorrect container size for widgets. For new users, the problem will not present itself. Some existing users might still experience incorrectly-sized widgets. This can be resolved using the cache clearing method explained below, after which you should not experience this issue.

IMPORTANT NEWS Oct 17th 2017

Since a program change we made recently, you may notice your widgets are not displaying at full size (widgets are displaying at 115px x 115px). We apologize for any inconvenience. The offending javascript causing this issue is in the code snippet: [Applicable javascript file] However, if you are visiting your site for the first time, or if your cache from your last visit has expired, there will be no display problems. This will automatically resolve when your cache is refreshed To correct this manually, you can use either of these 2 solutions:

Solution 1

Clear your browser cache. You can do this by using: Windows: “CTRL+F5” Mac: “Command + R” However, while you do not need to change any code, it is necessary for site visitors to clear their cache.

Solution 2

Assign parameters to javascript in the pasted code as shown below. This solution requires you to edit the code pasted on your site(s): Specifically, it adds a parameter like ? Ver = 20171016 to the end of fw – loader.js as shown in the red letter below . The content of the parameter is optional. <Script type = “text / javascript” src = “ ? Ver = 20171016 ” data-fw-param = “5 /”> </ script> If you have any questions about this matter, please contact us through our contact form . We sincerely apologize for any inconvenience.